Shipping policy

📦 SHIPPING POLICY — OWYD

Last updated: September 2026

At OWYD, we carefully prepare every order to ensure your jewelry reaches you safely and in perfect condition.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Shipping Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

Europe: approximately 7–20 business days
International: approximately 10–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occasionally occur due to customs, local postal services, weather conditions or other circumstances outside our control.

Tracking

Once your order has been shipped, you will receive a tracking number by email.

Tracking information may take several days to become active after shipment.

Customs & Import Duties

For international orders, customs duties, import taxes or other local charges may apply depending on the destination country.

Any applicable customs or import charges are the responsibility of the customer unless otherwise stated at checkout.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at [YOUR EMAIL] with your order number.

We will investigate the shipment and assist you as quickly as possible.

If an order is not delivered within the legally applicable delivery period, your rights under applicable consumer protection laws remain unaffected.

Incorrect Address

Please make sure your shipping address is correct before completing your order.

OWYD cannot guarantee changes to an address after an order has been processed. If an incorrect address is provided, additional shipping costs may apply to resend the order.

Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at [YOUR EMAIL] and provide your order number and clear photographs of the item and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.